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We will make your order from the best hides or materials available taking the utmost care with quality control.

If we cannot supply certain goods in a reasonable time frame, you will be kept informed if you are backordered or you will be given a choice to choose another colour, size or item if the item is sold through.

If you want to make small changes to our product specifications when you order ( eg: different lining, adjust length etc) please advise and we will do our best to custom build an article to your advice.

If your order is urgent, please advise and we will try to expedite your order as much as is possible.

These time frames are also subject to hide and material availability. This time frame is applicable to most times of the year but there may be delays around Xmas so you are advised to get orders in 6-8 weeks early to avoid Throws or garments may take up to 21 working days.

We will manufacture or supply most standard website items within 14 working days.

If you have paid in a foreign currency, we may give you the bank conversion in New Zealand dollars.

We will place a receipt in with your order to the exact amount of the online transaction paid by you.

We insure your order in transit whether it be posted or couriered, so you are fully protected.

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We have the right to make a judgement call whether to either split consignments or combine consignments for multiple items when we ship for free or at subsidised prices to get the best deal on freight costs.

If the item is couriered, you will be provided a tracking number. If the item is posted, there is no tracking number.

You will be emailed Shipping Advice as soon as the goods are consigned.

Once we have received your email with your Order we will email you back on the same day with confirmation.

Terms and Conditions of Trade When Ordering Online Nor do they apply if you have requested any changes to our normal specifications of a website product eg: if you requested changes to our standard patterns, fabrics, linings or notions as the item is now classified as a 'custom build' and cannot be resold.Īdditionally, 'Change of mind', 'the recipient did not want it', or slight delays in delivery which are beyond our control ( eg: delays in postal services before Xmas) are also not valid reasons for a refund as we have manufactured in good faith specifically for you as soon as possible after you placed the order. Refunds do not apply to sales outside of this official Kiwi Possum at Austin Limited website. Custom orders are requests for tailor made garments or apparel items in special sizes or in special skins - they are exempt from a refund as we have built specifically to your measurements. NB: Refunds do not apply to custom orders. When we receive back the goods, we will then send the replacement or repair back to you at our cost or refund your purchase via the credit card you used to pay for the goods. Postal Address: 23 Wakatipu Heights, Queenstown, 8300 New Zealand If any of the above abuses of our Returns Policy is found to have occurred, your right to a replacement or refund may be waived or compromised. For these and all other items, please do not smoke near it, use it profusely, nor accidentally or deliberately damage it. If the item is a hat, please do not try on with an oily hair product. If the item is an apparel item: you may try on the item for a few minutes but not wear it out to an event.

Ensure the item is in its original condition unworn with the original swing ticket in place.

Please ensure the item is covered by insurance as we cannot refund it if lost in transit.

Return it to us at your cost within 30 days of emailing us by the same or faster delivery method by which it was sent you.

Email Kiwi Possum at Austin Limited immediately to advise us of the problem: Dianne Austin-Wilson Tel: 0.

*Applies only to standard items purchased through the website. If your order* is not the colour or size you ordered, or has an obvious manufacturing flaw, simply notify us within 7 days of its receipt and we will exchange, repair or refund your purchase. Kiwi Possum at Austin Limited prides itself on its high standards of quality control.

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How To Return Goods For Replacement, Repair Or Refund.